Design approval
Before we mint anything, you’ll receive detailed approval visuals – digital mock-ups that show your design as close to the final product as possible.
We’re happy to make changes or edits at any stage before approval to ensure you’re completely satisfied.
Please note: slight colour variations may occur between on-screen visuals and the finished coins. That’s the nature of real metal, enamel, and light – tangible materials, not pixels. We take every care to match your approved design as closely as humanly (and metallurgically) possible.
Returns
Because each order is custom-made to your approved design, we can’t accept returns for change of mind.
If your coins arrive damaged, incorrect, or not as approved, we’ll put it right.
What to do if there’s an issue
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Email orders@carbonitecoins.com within 7 days of receiving your order.
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Include your order number and clear photos of the issue.
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We’ll review and arrange a replacement, repair, or refund — whatever’s fairest and fastest.
Cancellations
You can cancel your order any time before design approval without penalty.
Once you’ve approved the visuals for minting, production begins and cancellation isn’t possible — your coins are literally in the forge.