Who you’re buying from
Carbonite Coins — part of Carbonite Group Ltd.
We’re based in the UK and design, manage and deliver custom challenge coins.
What you’re buying
A bespoke design and minting service. Each coin is made to order, so there’s no “off-the-shelf” stock or generic refund.
The process
- Quote – You contact us with your idea.
- Design – We create digital proofs for approval.
- Approval – You confirm everything’s correct before production.
- Minting – We produce and deliver your coins.
Payment
We’ll issue an invoice before design or production begins.
Full payment (or agreed deposit) confirms your order.
Cancellations
Once you’ve approved the design for minting, we can’t cancel – your coins are already in production.
If you cancel before that point, we’ll keep part of the payment to cover design time.
Delivery
Typical turnaround is 3-5 weeks from design approval.
Delays caused by shipping, customs, or world events are outside our control – but we’ll always keep you updated.
Returns & Refunds
Custom items aren’t returnable unless defective or incorrect.
If there’s an issue, contact us within 7 days of receiving your coins and include clear photos. We’ll review and fix it fast.
Ownership & Intellectual Property
You confirm that any logos or artwork you send belong to you or that you have permission to use them.
We reserve the right to feature finished coins in our portfolio and/or social media unless you ask otherwise in writing.
Governing Law
These terms are governed by UK law. Any disputes will be handled in UK courts.